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ENChapter 18 · A handbook for practitioners
Reminder text messages and Fraud Alerts
A ready-made bank of ten text messages, A6 leaflets with up-to-date warnings, and four weekly mini-exercises to use between sessions.
Reminder text messages
Once a week between sessions, once every two weeks during follow-up. They do not contain links.
A bank of 10 pre-written text messages
- "Z-Z-Z: Stop. Does this make sense? Call a number you recognise. The ODYSSEY Project."
- "Don't install an app at a consultant's request. Are they pressuring you? End the call."
- "A text with a link? Don't click it. Forward the entire message to 8080."
- "A 'sure thing' and 'urgent' investment = a very strong sign of fraud."
- "Presentation/tour: don't sign anything or pay under pressure. You have time."
- "No one from the bank will ask for your password or code over the phone."
- "A request for BLIK over the phone is a very strong sign of fraud."
- "The phone number might be fake (spoofing). Hang up and call them back yourself."
- "The more emotional a message makes you feel, the more you should pause and think."
- "Did you recognise an attempt? Report it to 8080 or incydent.cert.pl. You're protecting others."
Fraud Alerts
A6-sized leaflets providing information on the latest type of fraud in the region. One page each. Distributed at senior centres, rural women's clubs, libraries, and pharmacies. Updated monthly based on CERT Polska reports and police bulletins.
Weekly mini-exercises
Week 1
"Check if you know the number on your bank card."
Week 2
"Ask your grandchild to help set up a family password."
Week 3
"If you receive a suspicious text message, forward it to 8080."
Week 4
"Check whether your browser displays a padlock icon next to the bank's website."
Full methodology
This was Chapter 18. The full methodology covers 19 chapters. Released under a Creative Commons CC BY-SA 4.0 licence.