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ENChapter 17 · A handbook for practitioners
Evaluation surveys
Five scenarios, each with three answer options. Large font (at least 16pt). Anonymous.
Pre-test and post-test
Sample scenarios
Scenario 1
You receive a text message: "Your package is waiting. Additional fee: 3.50 zł. Click the link." What do you do?
- A. I click the link and pay.
- B. I delete the text message.
- C. I don't click the link; I forward it to 8080, then delete it.
Scenario 2
The phone rings. The caller says they're from the bank and asks for your password. What do you do?
- A. I give them my password.
- B. I say I need to check it, hang up, and call the number on my card myself.
- C. I give them my password, but then I change it.
Scenario 3
Your grandson calls, says he's had an accident, needs money immediately, and asks you not to tell his mom. What do you do?
- A. I transfer the money.
- B. I hang up and call my grandson back on a number I know. I ask for the family password.
- C. I ask for details about the accident.
Scenario 4
An online ad: "Earn 50,000 zł a week! Guaranteed profit!" What do you think?
- A. It's worth a try.
- B. Guaranteed profit doesn't exist in practice. A very strong sign of a scam.
- C. I check the reviews, and if they're positive, I invest.
Scenario 5
At a demonstration, they give out a free gift and ask you to sign a contract for 3,000 zł. "Today only!" What do you do?
- A. I sign because it's a great deal.
- B. I say: "I won't sign right here. I'll come back after consulting with my family."
- C. I sign, but then I try to back out.
Post-test
The same scenarios plus three additional questions:
- Do you feel more confident? (smiling / neutral / sad emoji)
- Do you intend to share this information with your loved ones? (yes / not sure / no)
- What was most useful? (open-ended question)
Follow-up (3 months)
Three new scenarios plus four questions about actual behaviour:
- Did you report anything to 8080?
- Did you recognise an attempt at fraud?
- Did you talk to your family?
- Did you set a family password?
Full methodology
This was Chapter 17. The full methodology covers 19 chapters. Released under a Creative Commons CC BY-SA 4.0 licence.