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ENChapter 15 · A handbook for practitioners
Checklist for the instructor
A single-page A4 sheet with three sections: before the workshop, during the workshop, after the workshop. To be printed and brought to the session.
Before the workshop
Group assessment
A conversation with someone familiar with the group; the number of participants, their ages, digital literacy levels, limitations, and experiences with fraud were determined.
Room
Chairs arranged in a semicircle, armrests, 90cm between seats, lighting at 500 lux, acoustics checked, lockable door, wheelchair-accessible restroom, flipchart, electrical outlet, coffee table.
Materials
Z-Z-Z Cards (n + 20%), Escalation Cards (n + 20%), warning-sign lists (n + 20%), printed scam examples, pre-test survey, pens, coffee/tea/biscuits.
Co-facilitator
Agreed-upon division of roles, familiar with the session script, knows what to do if someone becomes emotional.
During the workshop
7-phase outline
Opening (5–10 min) · story (5–10 min) · recognition + Z-Z-Z (10–15 min) · BREAK (10 min) · simulation (15–20 min) · debriefing (10 min) · tools (5–10 min) · closing (5 min).
5 things not to do
- Don't test people in public
- Don't infantilise them
- Don't scare them without providing tools
- Don't promise more than you can deliver
- Don't dismiss their questions
When something difficult happens: 4 steps
- Stop judging
- Acknowledge the emotion
- Don't resolve it in front of the group
- Come back to it after the meeting
After the workshop
- Debrief with the co-facilitator (5 min)
- Individual conversations
- Exchange contact information
- Leave materials at the facility
- Encourage participants to talk with their families
- Set a date for the next meeting
- Write an evaluation note
Full methodology
This was Chapter 15. The full methodology covers 19 chapters. Released under a Creative Commons CC BY-SA 4.0 licence.